We are collectors too, and we wrote these policies the way we would want to be treated: fair and transparent, so every buyer and seller leaves satisfied.
These policies cover buying, shipping, layaway, returns and selling to Misfit Toys. Questions are always welcome: call (832) 524-8700, email misfittoystx@gmail.com, or visit us at 3511 Houston Avenue, open every day 10 a.m. to 6 p.m.
Buying from us
You can shop in the store, or buy any item you see on our Instagram by calling or sending us a direct message. We are not taking online checkout orders at this time.
- Payment: we accept cash, major credit cards (Visa, Mastercard, Discover and American Express) and PayPal.
- Prices: the price is confirmed with you before any sale. Prices posted online or on social media may change, and items sell quickly, so availability is confirmed at the time of purchase.
- Pricing errors and availability: if an item is mispriced or no longer available, we will let you know. You are not obligated to complete a mispriced purchase, and any unavailable item is refunded in full.
- Holds: we do not hold items. To reserve a piece and pay over time, see Layaway below.
- Sales tax: Texas sales tax is added to purchases made in our store and to orders shipped to Texas addresses. Orders shipped outside Texas are not charged Texas sales tax.
Shipping
We ship worldwide. Most orders ship by USPS. Shipping is arranged directly with you by phone or direct message, and shipping is charged at real-time carrier rates: calculated at checkout for online orders, or quoted before you pay for phone and direct-message orders. Orders shipping outside the continental United States carry additional shipping fees.
- When it ships: paid orders within the United States ship within 3 business days. International orders ship on the timeline we confirm with you when you order. If we give you a different date when you order, we will meet that date.
- Delays: if we cannot ship on time, we will contact you before the deadline with a new date. You can accept the new date or cancel for a full refund.
- Tracking: every shipment includes a tracking number, sent to you once the package leaves the store.
- International orders: customs duties, import taxes and brokerage fees are set by the destination country and paid by the customer.
- Damage or loss in transit: orders over $200 are insured, and the insurance cost is included in the shipping price. Orders of $200 or less ship uninsured unless you choose to add insurance for an additional cost. To report damage or loss, contact us within 14 days of delivery, or of the expected delivery date for a lost package, with photos of any damage. Please keep all packaging until a claim is resolved.
Layaway
Layaway lets you reserve an item with a 50% deposit and pay the balance over time. The item is set aside for you and released once it is paid in full.
- Deposit: 50% of the purchase price on all items, paid when the layaway begins.
- Term: the balance is due within 30 days for layaways of $300 or less, and within 45 days for layaways over $300. You can pay in any amounts during that time.
- Receipts: you receive a written layaway agreement listing the item, price, deposit, balance and due date, plus a receipt for every payment.
- Restocking fee: a 25% restocking fee applies if a layaway is cancelled or not completed. The fee is 25% of the item price.
- Cancelling: you may cancel at any time. You choose a refund to your original payment method or store credit, minus the restocking fee.
- Missed deadline: if the balance is not paid by the due date, we will call you. If we do not hear back within 7 days of our call, the items return to the shelf, and what you paid is refunded to your original payment method or as store credit, minus the restocking fee.
- Price locked in: the price is fixed on the day your layaway begins.
- Multiple items: one layaway can cover several items. The combined total sets the 30- or 45-day term, and items cannot be swapped once on layaway.
- Shipping: for layaways being shipped, the shipping cost is paid with the final payment, and the order ships within 3 business days of payoff.
- Extensions: need more time? Speak to a manager. Extensions are granted at our discretion.
- Sales tax: applicable sales tax is collected with your final payment, when the item becomes yours.
Once paid in full, layaway items must be picked up, or shipped if shipping was arranged.
Condition and returns
Most of what we sell is vintage or pre-owned, so condition varies from piece to piece. We describe condition honestly, and we are glad to send extra photos or answer questions before you buy.
- As described: vintage and pre-owned items are sold in the condition described, with any known flaws, missing parts or package wear noted.
- Graded items: for AFA or CAS graded pieces, the grade shown is the grading company’s assessment.
- Sealed items: most of our inventory is decades old. We cannot guarantee that a sealed item will work, or be in mint condition inside, once opened.
- Returns: all sales are final. Store credit may be offered at our discretion.
- If something is not as described: contact us within 14 days of pickup or delivery.
Nothing in this policy limits any rights you have under applicable law.
Trades and selling to us
We buy individual pieces, whole collections and estates, and we make home visits for large collections.
- Offers: every offer is based on condition and current market value. An estimate given from photos is preliminary and may change once we see the items in person, for example if there is damage or smoke odor not visible in photos.
- No obligation: you are never obligated to accept an offer, and we are not obligated to buy.
- Payment: we pay sellers by check, wire transfer or store credit.
- Trades: we accept trades only on items that are complete and in excellent condition.
- Ownership: by selling to us, you confirm that the items are yours to sell.
Grading and appraisals
We do not offer free appraisals or “is this worth grading” reviews from photos. If you are interested in selling, we are happy to make an offer on the items themselves.
Questions and accessibility
If anything here is unclear, or if you have trouble using our website, call (832) 524-8700 or email misfittoystx@gmail.com and we will help you directly.
We may update these policies from time to time. The version posted here is the one in effect.
Last updated: October 13, 2026